ATTAINING KNOWLEDGE AND SKILLS ON HOW TO LEAVE CUSTOMERS WITH AWESOME EXPERIENCES
Making sure every customer to always have a good experience with your business is very vital. It is one of the factors that could help in sustaining your business. The experience your customers get will certainly contribute in shaping the reputation of your business. Especially in this digital age, word-of-mouth marketing is very powerful and businesses need to make sure they create a good customer experience for each and every one of their customers.
This workshop is designed for professionals who are in the industry of retaining customers. Participants learn key fundamental and essential practical skills that develop towards the future in Customer Experience and for sustainable customer engagement management. Participants will also experience and learn industry specific standards of customer service from face to face practical skills, telephone etiquette skills, managing challenging customers and most of all the revolution in customer service.