All Day
Ancasa Hotel, Kuala Lumpur
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There’s constant pressure to achieve performance targets, to reach higher performance levels, and to ensure that people’s work supports and furthers the organization’s goals. Performance management is the process used to manage this performance. The key question asked is, “How well is an employee applying his or her current skills, and to what extent is he or she achieving the outcomes desired?” The answer has traditionally been found in the performance evaluation process, where managers look for hard data to tell how well an employee has performed his or her duties. What is often missing from this evaluation, however, is the part about making sure that the employee is doing the right thing. This is where key performance indicators come into play, and they apply both at the organizational and individual levels. At an organizational level, a Key Performance Indicator (KPI) is a quantifiable metric that reflects how well an organization is achieving its stated goals and objectives. While it is important for organizations to choose the correct KPIs for business performance, it is equally useful if managers and employees define KPIs for members of their teams. In fact, an ideal situation is where KPIs cascade from level to level in
the organization. This helps people work in such a way that their activities are aligned with corporate strategy. The primary goal of this workshop is to help senior managers, managers & professionals to design, implement & monitor KPI for organization success.


August 5, 2019
August 6, 2019
03 2721 0225

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