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February 2021
15
February
8:00 am — 5:00 pm
@ AC Hotel by Marriott Kuala Lumpur
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DIGITAL CUSTOMER EXPERIENCE EXCELLENCE

The adoption of digitalization in the business operation, sales and marketing is changing the landscape of customer servicing. While customers are offered with unlimited options for products and services, digitalized businesses need to stay competitive by providing the best customer experience. As the technology has empowered the customers to get the best services and products, we also can benefit through the same platform to gain the customer’s honest feedback, reviews and loyalty to further market our business. This course program…

22
February
8:00 am — 5:00 pm
@ AC Hotel by Marriott Kuala Lumpur
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SUCCESSFUL NEGOTIATION: ESSENTIAL STRATEGIES AND SKILLS

Negotiating has always been a burden for those who are not naturally gifted with those abilities. Nevertheless, it is very essential for you if you are running a business or you have to deal, persuade and getting agreements from whomever you are dealing with. Luckily, these skills can be learned and with good improvisation and practices, you might be able to negotiate with confidence and at the same time counter back the hard persuasive approach made towards you. You will…

March 2021
08
March
9:00 am — 5:00 pm
@ AC Hotel by Marriott Kuala Lumpur
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LEADING AND MOTIVATING SALES TEAM | Building Resilience in Challenging Time ( HYBRID MODE)

The sales profession has evolved over the years and especially this year. Gone were the days where a company can just let a salesperson onto the field and let them earn the traits in the market place. However, with today’s competitive world of business, salespersons are expected to do much more. To make this possible, the sales leaders play the most crucial roles in making the changes. Whilst it’s undeniable that Sales Leaders were once a well-performed salesperson, but to…

16
March
8:00 am — 5:00 pm
@ PALM GARDEN HOTEL, PUTRAJAYA
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PROFESSIONAL REPORT WRITING (HYBRID MODE)

Internationally, Businesses and Governments depend largely on the sectors of Finance, Information Technology, the Construction of Infrastructure, and Manufacturing, to propel the economies of their countries further along. Written communication is essential to all of these disciplines, and whatever technical, financial, or other processes need to be documented, must be done as clearly as possible. Miscommunication and loss of quality, quantity, and profitability must be avoided. Report-writing isn’t a skill that anyone is born with; nor is it usually taught…

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